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Friday, December 04, 2009

AT&T: Don't call us. We won't call you either.

Does it surprise anyone who's ever dealt with SBC (not AT&T) that they don't want to talk to you? They don't even want to talk to the press. This is from The Straight Dope newspaper column:

http://chicago.straightdope.com/sdc20091203.php

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I decided to call AT&T to inquire further. I couldn't find a press office phone number on the company's Web site and wound up chatting with an online rep. We had the following exchange:

Me: I'm doing a newspaper column about Basic DSL service. I need to talk with someone in your media relations department. Can you give me a phone number?

Dawn: Let me check to see if I can find a number for you.

Me: Thanks.

[An interlude.]

Dawn: I do not have a phone number, just an email address.

Me: Are you serious? This is the phone company, and there's no number I can call?

[Another interlude.]

Dawn: Yes, I am sorry at this time you will have to send them an email and they should be able to either call you back or provide their direct phone number.

Isn't that something? The phone company's press office has an unlisted number. I wrote to the e-mail address Dawn provided but so far have heard nothing back.

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As I said above, there is NOTHING about this exchange that I find remotely unlikely.